All cancellations must be made by contacting Jenzkia Entertainment and must be in writing. Once Client’s event has been cancelled, Client’s event date will immediately be available for other bookings. Should the Client cancel and there are no legally binding reasons to restrict the event from taking place, all monies received will remain on file as a credit for 1 year. (Situations not recognized as legally binding reasons include, but are not limited to mandatory mask orders, mandatory social distancing orders or reduced attendance orders.) In addition, Client will owe any outstanding payments under the following schedule:
* Cancellation 30 days or more before the event – No refund of the initial retainer. Any other amounts paid and/or other monies paid excluding transaction fees are refundable unless a special order item has been ordered.
* Cancellation between 30 – 60 days of the event – No refund of any monies paid up to 50% of the total. Anything beyond 50% of total booking fee will be refunded. 50% of the package is still due if not already paid.
* Cancellations greater than 60 days of the event – 100% refund of your money.
* Cancellation for unpredictable circumstances – The single exception to the “0-60 days” policy is for death or Military Deployment with verifiable death certificate or deployment papers. If a death or military situation is activated, all but the retainer and transaction fees will be refunded. In the case of Military Deployment the total can be placed against another date, as long as the date is available.
Should the Client cancel due to a city/state/national “shut down” or “stay at home” order, or mandatory closure of event venues, and the event cannot legally take place, a refund will be issued for any payments received, less the retainer. The retainer will remain on file as a credit and credit may be transferred to another event, service or person/Client. Any additional monies or payments owed will be waived in this scenario.